Privacy Policy

This Privacy Policy (the “Policy”) outlines how personal data is collected, stored, used, and shared by the platform (“we”, “us”, “our”) in relation to the use of the platform and any activities conducted by users. This Policy also defines the rights of users regarding their personal data and provides necessary disclosures.

We strongly recommend that users read and understand this Policy before using the platform. The Policy should be read in conjunction with the Cookie Policy and the Terms of Service.

This Policy complies with applicable privacy regulations, including the General Data Protection Regulation (GDPR) for European Union and European Economic Area residents, the California Consumer Privacy Act (CCPA), and other relevant data protection laws.

1. General Provisions on Personal Data

For legal purposes, we act as the controller of your personal data.

To simplify the data collection process, we categorize the data as follows:

• Automatically Collected Data: Data collected automatically when using the platform, including cookies, interaction data, referral data (such as URLs that led you to the platform), and technical data (such as IP addresses, device information, and system settings).
• Transactional Data: Includes partial payment information (e.g., parts of the card number, transaction date, and payment method) that is collected and processed by third-party service providers.
• Voluntarily Provided Data: Personal data voluntarily provided by users, such as name, contact details, profile information, and any sensitive data users choose to share. Note that any data entered in public fields on the profile will be publicly accessible.

2. Purposes of Personal Data Processing

We process personal data for the following purposes:

• Analytics: To analyze and improve the platform’s performance, fix bugs, and introduce new features, enhancing the user experience.
• Communication with Users: To facilitate communication between users, including profile reviews and notifications.
• Customer Support: To provide customer support, security notifications, and assistance with technical and financial matters.
• Customization: To tailor the platform’s services, including payment processing suggestions and relevant offers, using machine learning models where applicable.
• Fulfillment of Legal Obligations: To ensure compliance with legal requirements and to prevent fraud and scams on the platform.
• Identity Verification: To verify user identities and ensure security on the platform.
• Marketing: To send marketing communications, event updates, and promotional offers via email or phone. Users can unsubscribe from marketing communications if they prefer.
• Payment Processing: To manage payments and offer the most convenient payment solutions.
• Service Provision: To ensure the smooth operation of the platform, including user authentication, authorization, and error handling.
• Request and Complaint Management: To process user requests and complaints regarding personal data or platform services.

3. Privacy Rights

Users have the following rights regarding their personal data:

• Access and Update: Users can access and update their personal data through the platform’s interface.
• Data Copy: Users can request a copy of their personal data in a machine-readable format.
• Data Deletion: Users can request the deletion of their personal data, although certain data may be retained to comply with legal obligations.
• Restrict Processing: Users can object to or request a restriction on the processing of their personal data.
• Opt-Out: Users can opt out of the processing of their data for certain purposes, including marketing and machine learning.
• File Claims: Users can file complaints with relevant data protection authorities, although we encourage users to contact us first to resolve issues.

4. Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to meet legal obligations. Certain data may be retained for extended periods in cases of payment processing, dispute resolution, and other legal matters.

5. Sharing Personal Data

We may share personal data with third parties for the following purposes:

• Contractors: Independent third-party contractors, including analytics service providers, cloud storage providers, marketing partners, and payment processors.
• Legal Authorities: Personal data may be shared with legal authorities upon valid legal requests or if required by law.
• Mergers and Acquisitions: Personal data may be shared with relevant parties during corporate transactions, such as mergers or acquisitions, under non-disclosure agreements.

6. International Data Transfers

Personal data may be transferred to countries outside the user’s location. We take necessary measures to ensure proper data protection for all international transfers, including the use of Standard Contractual Clauses approved by relevant authorities.

7. Policy Changes

We reserve the right to amend this Policy as needed. Any significant changes will be communicated, and users continuing to use the platform after changes take effect will be deemed to have accepted the updated Policy.

8. Minor Users

The platform does not knowingly process the personal data of individuals under the age of 18. If such a case is identified, please notify us immediately.

9. Do Not Track Requests

The platform does not currently support “Do Not Track” requests. Users should address any concerns regarding this to third parties that support such requests.

10. Contact Information

For any questions regarding this Policy, users can contact us through customer support.